Hi, how can we help?
Q: Is the centre open?
A: Harlow Leisurezone will be reopening on Monday 12th April 2021.
Q: What will be on offer when the centre reopens?
A: As per Government guidelines we will be opening our swimming pool, both gyms, sports arena, squash courts, junior swimming, karate and trampoline lessons. In house fitness classes will be reopening after the next Government update. Online classes are available by emailing email@example.com
Q: Will I receive information via email if I’m a Direct Debit Gym member?
A: Yes, some information is sent out, in line with your membership category, if you have supplied an up-to-date email address, please look out for communications from us, you may need to check your junk email box.
Q: When will the centre start taking advance bookings?
A: Bookings are now being taken for the activities that can resume on Monday 12th April 2021.
Q: What is happening about my membership payment?
A: If you are a Direct Debit silver or gold customer or have paid upfront to be either a gold, silver or bronze customer then please be aware that any payments taken for days when the centre is closed will be adjusted accordingly in due course. You will not be charged for the period we are closed. Please do not cancel your Direct Debit as charges may be added. Please do not contact us, unless you believe there to be an error as regrettably on this occasion, we do not have the resources to respond to individual emails.
Q: When will my direct debit restart?
A: Direct Debits will restart on 1st May 2021 with a smaller pro rata payment and full payments will resume on 1st June 2021
Q: I have cancelled my Direct Debit directly with my bank, is this ok?
A: No, cancelling with the bank does not inform us, therefore our collecting agency (Debit Finance Collections) will call for your money and you will incur charges. Please re-instate your Direct Debit and be assured it will not be called for until the centre re-opens.
Q: What will happen to the booking that I have paid for?
A: If you have booked and paid for an activity during the closure period then you will need to contact the centre once we reopen to organise an alternative date.
Q: I’ve paid for my child to do a lesson, sports course, class that has been cancelled?
A: If your child has been booked onto a lesson or sports course, classes will be added on at the end of the course/session as appropriate. Please do not cancel your Direct Debit or charges may be added.
Q: I am a up-front cash payer for Swimming lessons, What will happen to lessons paid for during the lockdown?
A: The lessons that are cancelled during the lock down will be added to the end of the existing course, for you to attend in line with the payments you have made.
Q: Can I get a refund for lessons not used during the shutdown?
A: Refunds are not possible as the course will be extended to cover any loss weeks.