Hi, how can we help?

We hope you will find the answer to your query below but if not, please do contact us on 01279 621500 and speak with a member of our friendly team.

General
Q: Do I need to be a member to visit Harlow Leisurezone?
A: As a guest you can use the swimming pool, fitness classes, health spa, Urban Limitz, VertiGo and Kidzz Kingdom. The fitness centre can only be used with the purchase of a guest pass which gives access to a combination of two activities (restrictions may apply and pre-booking may be necessary).

Q: Do you hire towels or sell shampoo and shower gel?
A: We do not hire towels or sell shampoo or shower gel. However these items can be purchased from reception.

Bookings

Q: Can I book activities online?
A: Yes, as a member you can book fitness classes and sports activities online.

Q: How do I get my Personal Identification Number (PIN)?
A: Please contact Customer Services on 01279 621500

Q: Why can't I cancel a class through the mobile app?
A: Normally this is because you are giving less than 12 hours' notice. If it is less than 12 hours before your session, please call Customer Services on 01279 621500

Parking



Q: Do I have to pay for parking?
A:    Parking is free if you pay for an activity, just take your car park token to reception who will validate this for you. If you lose your token as lost fee will be payable.
If you are a member, please use your membership card to swipe into the car park as you are using it to pay for an activity. Please refer to the car park signage for more information. 

Parking is on a first come, first served basis.

Swimming Pools

Q: What are the depths, temperatures and length of the swimming pools?
A:    The main pool temperature is ordinarily between 29-30 degrees centigrade.
The depth of the main pool is 1.2 metres progressing to 1.5 metres in the central section, the deep end is 2 metres The depth of the main pool can be adjusted for special events and timetabled classes and lessons. 

The length of the main pool is 25 metres

The learner pool temperature is ordinarily between 30-32 degrees centigrade.
The depth of the learner pool is between 0.5 metres and 0.9 metres.
The length of the learner pool is 8.8 metres.

Q: Do you have disabled access to the pool and the changing rooms?
A:    Our changing rooms are fully accessible and we have a hoist that can be used to gain access to the pool. If you are unsure please speak to a member of our team who will be happy to assist.

Q: Do I have to pay for a locker?
A:    Lockers are free for Silver and Gold members in the Premier Changing Rooms. Lockers cost 20p in all other areas..

Membership
Q: How can I change my bank details ? 
A: Complete a form at customer services, email info@harlowleisurezone.co.uk or contact our Finance company directly on 01908 422007

Q. I’ve missed a payment how do I pay? 
A: Contact Customer Services on 01279 621500 or contact the Finance company directly on 01908 422007

Q: How do I change my address or marital status? 
A: Please email info@harlowleisurezone.co.uk or contact Customer Services on 01279 621500

Q: How do I cancel my membership ?  
A: If you are out of your initial 12 month contract you will need to complete a cancellation form and give one full month direct debits notice. 

For any other membership queries, please call our Membership Secretary on 01279 621516

Careers
Q:  I am interested in working at Harlow Leisurezone, how can I apply?
A:  Details of our vacancies can be found in the careers section of our website.